Jason Young has been called a "rare breed" when it comes to developing leaders,teams and customer service initiatives. No wonder. As a former senior-level manager at Southwest Airlines, Jason learned the value of a successful workplace culture.

During his 10 years with the airline consistently rated No. 1 in customer service and employee satisfaction, he was a key driver in creating and developing the company's innovative training programs for its successful leadership and customer service culture that have become renowned in the business world today.

Driven by the need to extend his unique insight in leadership development to others outside Southwest, Jason separated from the pack in 1998, when he left the airline to launch his own consulting practice to focus on corporate training and development services provider specializing in leadership, customer service and team building.

Today, as president of LeadSmart, Inc., Jason shares his vision in developing successful corporate cultures and workplace environments with forward-thinking companies, including Starbucks, Coca Cola, Radio Shack and Tyson Foods, to name just a few. He has even captured his philosophy of creating high performance cultures in his books, The Culturetopia Effect and Servicetopia.

Capturing the innovative strategies and tactics he created at Southwest Airlines, Jason offers insights and practical information that can be implemented immediately. His keynote presentations and training programs are in demand for audiences of all types - from senior level executives to front line employees. Jason's messages reach to the core of every audience member with his unique style and engaging presentation skills. Participants are treated to a compelling experience that will change the way they view themselves, their customers and the company for which they work.

Jason's keynote presentations are designed to reinforce the concepts and skills geared to increase learning and assist in the transition from the meeting room to the workplace. The result is an inspirational encounter that resonates long after his presentation is over.

Most Requested Programs...
• Culturetopia | The Ultimate High Performance Workplace
• Servicetopia – The Ultimate Customer Service Experience
• The Southwest Way | Successful Practices of a Market Leader
• Inspired Talent - Do you have IT?
• Smart Teams | Creating Teams that Succeed Together
• The New Diversity | Engaging the Generational Workforce

After several decades as a top salesperson in media and insurance sale, Will Bowen was teaching a class on prosperity in July of 2006. That summer morning, his life changed forever. Will handed out 250 purple bracelets inviting people to use them as a tool to eradicate complaining from their lives. His idea exploded around the world and, to date, more than 11 million purple Complaint Free bracelets have been distributed to people in 106 countries.

Among others, Bowen has been featured on Oprah, NBC’s Today Show CBS Sunday Morning, The ABC World News Tonight, And Fox News Channel. The Complaint Free movement he began has been featured in thousands of newspaper and magazine articles including People magazine, Newsweek, the Wall Street Journal, O magazine, Self Magazine and Chicken Soup for the Soul. Bowen personally presented the 6 millionth Complaint Free Bracelet to Dr. Maya Angelou.

Will Bowen is a #1 International best-selling author; a multi #1 Amazon best-selling author; an award-winning speaker and trainer AND he is the world authority on complaining—what causes it, why we do it and how to get ourselves and others to stop.

Jim Morris' Cinderella story is testimony to the power of dreams and their ability to inspire and transform human life. His story is the subject of the film from Walt Disney, "The Rookie," starring Dennis Quaid and based on Jim’s book, "The Oldest Rookie". His story was also featured in the TNN documentary, "Fame for 15", which received rave reviews. A school teacher by trade, Jim is a polished public speaker whose miracle story captivates and inspires audiences to never give up on a dream.

Growing up as a navy brat, Jim's family moved constantly throughout his childhood. Baseball became his way to make friends when he moved from place to place. Originally drafted in the first round in 1984, Jim's dream was to become a major league baseball player, but his career was derailed by a series of debilitating arm injuries before he got out of the lower minors in 1988. Instead, Jim got married, raised a family of three, and got his college degree before becoming a high school science teacher and baseball coach in a financially depressed area of West Texas (he also became an All-American punter in college football at the age of 27). His baseball career was reduced to playing in beer leagues and throwing batting practice to his high school baseball team.

At the age of 35 and some 11 years after retiring from minor league baseball, Jim was giving a speech to his high school team about the importance of dreams and hard work when his high school players challenged him to pursue his dream of pitching in the major leagues. Jim made the following bet with his high school team: if they won the District Championship for their division, he would tryout for the first major league team that came through town.

Jim's team fulfilled their end of the bargain, which committed him to a big league tryout, where he miraculously threw 12 consecutive pitches at a rate of 98 mph, almost 10 mph harder than he had some 15 years earlier! Inspired by his family and students, Jim immediately signed a professional baseball contract. After just 3 months in the minor leagues and with his family and students in attendance, Jim returned to Texas as a major league player and struck out all-star Royce Clayton with a 98 mile per hour fastball in his first big league game. Jim Morris' ragtag rise from obscurity became the feel-good story of 1999. After pitching for the Tampa Bay Devil Rays in 2000, Jim signed with the Los Angeles Dodgers and retired from baseball in 2001.

As a speaker, Jim inspires and motivates audiences to never give up on their dreams. With a Walt Disney film and a major bestseller, Jim is part of the landscape of American heroes.

Don Yaeger is a nationally acclaimed inspirational speaker, longtime Associate Editor of Sports Illustrated and author of 24 books, eight of which have become New York Times Best-­‐sellers. He began his career at the San Antonio Light and also worked at the Dallas Morning News and the Florida Times-­‐Union in Jacksonville before going to work for Sports Illustrated.

As an author, Don has written books with, among others, Hall of Fame running back Walter Payton, UCLA basketball Coach John Wooden, baseball legends John Smoltz and Tug McGraw and football stars Warrick Dunn and Michael Oher (featured in the movie “The Blind Side”). He teamed with Fox News anchor Brian Kilmeade to pen the 2013 best-­‐seller George Washington’s Secret Six, a look at the citizen spy ring that helped win the Revolutionary War.

Don left Sports Illustrated in 2008 to pursue a public speaking career that has allowed him to share stories learned from the greatest winners of our generation with audiences as diverse as Fortune 10 companies to cancer survivor groups, where he shares his personal story. More than a quarter-­‐million people have heard his discussions on “What Makes The Great Ones Great.” He has also built corporate programs on lessons from Great sporting franchises on building Cultures of Success.

Terry Paulson is a PhD psychologist and a leading authority on change management and in turning positive psychology research into practical insights that produce real-world results. He’s a honored professional speaker, national columnist, and author of the popular books, The Optimism Advantage, Leadership Truths One Story at a Time, Paulson on Change, They Shoot Managers Don't They, Making Humor Work, Speak Like a Pro, Favorite Family Lectures, and Can I Have the Keys to the Car?

Dr. Paulson is a recipient of The National Speakers Association's Cavett Award. It is the association's most cherished award presented annually to the member whose accomplishments over the years have reflected outstanding credit, respect, honor and admiration in the association and the speaking profession.

Dr. Paulson is a past president of both the Global Speakers Federation and the National Speakers Association. He has attained its Certified Speaking Professional designation. Inducted into NSA's CPAE Speakers Hall of Fame as a lifetime member, Dr. Paulson joins Ronald Reagan, Colin Powell and Norman Vincent Peale with this honor given to less than 200 speakers worldwide.

Dr. Paulson is honored to be one of seven "distinguished faculty" member of the Institute for Management Studies. His presentations help organizations, leaders, and teams make change work! Since founding Paulson and Associates, Inc. in Agoura Hills, California, Dr. Paulson continues to conduct practical and entertaining programs for companies such as IBM, 3M, Federal Reserve Bank, HBO, Kaiser Permanente, KPMG, Merck, NASA, Nationwide, Nintendo, Sony, Starbucks, Verizon, Wal-Mart, and hundreds of hospitals, universities, and associations.

Terry's tasteful humor and down-to-earth style have earned him a deserved reputation as one of the nation's best keynote speakers. He brings knowledge, enthusiasm, and a refreshingly unique approach to every presentation.

Michael Veltri is a leadership expert, battle-hardened business executive, and Nationwide Bestselling author. Recognizing that success in business and life is created by the daily decisions we make, Michael elevates teams, fuel-injects leadership, and improves business performance through better decision-making practices.

From ancient Japanese warriors to brain science, from business titans to academic research, Michael tapped wide-ranging resources to develop a groundbreaking model for better decision making that leads to exponential leadership growth and peak performance with balance, not burnout. Simple, elegant, and effective, Michael's approach has positively impacted some of the world’s most successful organizations, brands, and leaders.

Michael is also a cancer survivor, decorated U.S. Marine veteran, and master-instructor in classical Japanese martial arts. He brings his business savvy, martial arts discipline, and Marine Corps leadership to every keynote speech inspiring, motivating, and educating audiences worldwide.