Jack is Chief Evangelist at Service Management Group (SMG), the world’s leading customer experience analytics agency, dedicated to improving customer loyalty and sales for service-based businesses. His keynote presentations are packed with actionable insights based on up-to-the-minute consumer research and SMG benchmark database of 750 million customer experiences.

Jack says, “There are only three ways to drive sales growth: 1. Keep the customers you have now, 2. Get your current customers to spend more or, 3. Get more new customers. You can accomplish all three by creating a loyalty-inspiring customer experience.”

That’s what 25 years of SMG research confirms: loyal customers not only keep doing business with you, they spend more and send you new customers! Loyalty drives growth and acts like armor against the competition. And a great customer experience is the hardest thing to copy.

Jack’s studied Business Administration at the University of Arizona and his career began in the luxury hotel business. He became an award-winning chef and soon an independent multi-unit restaurant operator. Several requests for management consulting in the hospitality industry eventually brought Jack to Kansas City to specialize in service management and customer loyalty. He has advised senior executives from more than 650 service-based companies on customer experience measurement and research technology and is a Founding Member of the Customer Experience Professionals Association.

Mary Kelly is a graduate of the United States Naval Academy and spent over 20 years on active duty in intelligence and logistics. She retired from the Navy as a commander. She has masters’ degrees in history and economics, and a PhD in economics.

With over 20 years combined teaching experience at both the Naval Academy and at Hawaii Pacific University, she taught economics, finance, history and management. She has extensive experience in business coaching, management, economics, finance, banking, insurance, real estate, government, organizational leadership, communication,business growth, teamwork, strategic planning, human resources, customer service, time management, and project development. Mary has a track record for success as an organizational change agent.

In her role as a human resources director, Dr. Kelly developed a business model for the computer and telecommunications organization for personnel hiring, training and retention that was adopted globally by the U. S. Navy. Managing culturally diverse teams, she orchestrated organizational changes for over 3,000 personnel for 2 military base closures. Her ability to problem solve and provide innovative solutions enabled her to transform the Navy’s largest pay and personnel organization from the lowest in customer satisfaction to the highest in the nation in 18 months, with 23% fewer employees and a 19% budget decrease.

As an educator, Dr. Kelly created a mandatory curriculum for a college student body of 4,500 students. During her teaching career, she developed 31 university courses in the areas of business management, economics, history, management, geography, political science, human resources and international relations. Mary taught remote course work for multiple colleges while creating 4 distance learning courses using online lectures, webinars, interactive exercises and podcasting. In addition to standard curriculums, Dr. Kelly coached 450 students on life skills and time-management. She created and taught wealth building and personal finance to students at the United States Naval Academy, resulting in a student body educated on budgeting and retirement planning before graduation.

As a speaker and presenter, Mary Kelly pulls from her diverse experience to provide keynote presentations that are engaging and compelling, leaving the audience wanting more. With a warm and sincere style, Mary takes her vast knowledge and provides an educational presentation that holds the interest of her audience. She is a popular speaker on topics of leadership, communication, financial planning, and management. As a communicator, she has chaired academic and military panels for economics, political science and historical conferences, and she has conducted over 2,200 seminars on financial, business, management and leadership topics.

Productive Leaders maintains sites in Dallas TX and Denver CO. Mary enjoys skiing, kayaking, time outside with her dogs, and philanthropic activities.

Terry Paulson is a PhD psychologist and a leading authority on change management and in turning positive psychology research into practical insights that produce real-world results. He’s a honored professional speaker, national columnist, and author of the popular books, The Optimism Advantage, Leadership Truths One Story at a Time, Paulson on Change, They Shoot Managers Don't They, Making Humor Work, Speak Like a Pro, Favorite Family Lectures, and Can I Have the Keys to the Car?

Dr. Paulson is a recipient of The National Speakers Association's Cavett Award. It is the association's most cherished award presented annually to the member whose accomplishments over the years have reflected outstanding credit, respect, honor and admiration in the association and the speaking profession.

Dr. Paulson is a past president of both the Global Speakers Federation and the National Speakers Association. He has attained its Certified Speaking Professional designation. Inducted into NSA's CPAE Speakers Hall of Fame as a lifetime member, Dr. Paulson joins Ronald Reagan, Colin Powell and Norman Vincent Peale with this honor given to less than 200 speakers worldwide.

Dr. Paulson is honored to be one of seven "distinguished faculty" member of the Institute for Management Studies. His presentations help organizations, leaders, and teams make change work! Since founding Paulson and Associates, Inc. in Agoura Hills, California, Dr. Paulson continues to conduct practical and entertaining programs for companies such as IBM, 3M, Federal Reserve Bank, HBO, Kaiser Permanente, KPMG, Merck, NASA, Nationwide, Nintendo, Sony, Starbucks, Verizon, Wal-Mart, and hundreds of hospitals, universities, and associations.

Terry's tasteful humor and down-to-earth style have earned him a deserved reputation as one of the nation's best keynote speakers. He brings knowledge, enthusiasm, and a refreshingly unique approach to every presentation.

Alan Stein, Jr. teaches proven strategies to create winning mindsets, rituals, and routines during the unseen hours. As a successful business owner and veteran basketball performance coach, Alan spent 15+ years working with the highest-performing athletes on the planet (including NBA superstar Kevin Durant). He now transfers that vast experience to help businesses and organizations develop championship-level performance, cohesion, and accountability.

Alan is a dynamic storyteller who delivers practical lessons that can be implemented immediately, and his programs reveal how to utilize the same approaches in business that elite athletes use to perform at a world-class level.

Chip R. Bell is founder and senior partner with The Chip Bell Group and manages their office near Atlanta. A renowned keynote speaker, his consulting firm focuses on helping organizations create a culture that supports long-term customer loyalty and service innovation. Prior to starting CBG in the ‘80’s, he was Director of Management and Organization Development for NCNB (now Bank of America). Dr. Bell holds graduate degrees from Vanderbilt University and the George Washington University. Additionally, he was a highly decorated infantry unit commander in Vietnam with the elite 82nd Airborne and a guerilla tactics instructor at the Army Infantry School.

Chip is the author or co-author of several national and international best- selling books including The 9 1⁄2 Principles of Innovative Service, Sprinkles: Creating Awesome Experiences Through Innovative Service, Take Their Breath Away: How Imaginative Service Creates Devoted Customers, Wired and Dangerous: How Your Customers Have Changed and What to do about it (winner of a 2012 Axiom Business Book Award as well as a 2011 IPPY Book Award), Magnetic Service (winner of the Benjamin Franklin Book Award), Managing Knock Your Socks Off Service and Managers as Mentors. His newest book is Kaleidoscope: Delivering Innovative Service That Sparkles.

He has appeared on CNBC, CNN, ABC, Fox Business Network, Bloomberg TV, NPR; his work has been featured in the Wall Street Journal, Fortune, Forbes, USA Today, Inc. Magazine, CEO Magazine, Fast Company and Businessweek. For the last three straight years, Global Gurus has ranked him among the top three keynote speakers in the world on customer service—two years in the #1 slot. The Chip Bell Group was in 2014 ranked #6 in North America among mid-sized consulting firms for leadership development.

Chip logs over 100,000 miles a year speaking to organizations on long- term customer loyalty and innovative service. He has served as a consultant or trainer to such major brands as GE, Microsoft, USAA, Exxon/Mobil, Cadillac, Duke Energy, KeyBank, Ritz-Carlton Hotels, IBM, Marriott, Fidelity Investments, Caterpillar, True-Value, McDonald’s, Shell Oil, Harley-Davidson, Dole, Universal Studios, Accenture, Lockheed- Martin, Pfizer, Allstate and Verizon Wireless.

Named by the Jaycees as one of the "Top Ten Young Americans", Amelia Rose Earhart recreated and symbolically completed the 1937 flight of her namesake, Amelia Mary Earhart. Her 28,000 mile flight around the world in a single engine aircraft became a symbol of determination, courage and empowerment for anyone who has ever decided to seek new horizons.

Amelia is the president of the Fly With Amelia Foundation, a non-profit providing flight training scholarships to young women across America. She can be seen each morning on Denver's NBC affiliate, KUSA-TV reporting on breaking news and traffic, is an active member of the Board of Directors at Wings Over the Rockies, Colorado's Official Air and Space Museum and is currently working toward her multi-engine aircraft rating. Amelia produces a weekly segment on STEM Education, which can be enjoyed each Friday on Denver’s NBC TV station.

Fortune 500 Companies, The United States Air Force Academy, dozens of Universities and Civic Organizations, just to name a few, have been impacted and thousands have been jolted awake by Amelia's contagious enthusiasm for action, her raw and charming leadership style and her ability to take audiences along on their own flight around the world with her story.

James Kane is considered the leading researcher and authority on what makes someone truly loyal -to another person, to an organization, or to a cause. As a behavioral scientist and consultant who has helped some of the largest and most well-know organizations in the world, including Apple, Amazon, Zappos, the Cleveland Clinic, Marriott International, and Major League Baseball build nearly unbreakable relationships with not only their clients and customers, but with members, fans, volunteers, vendors, sponsors and employees, as well, James reveals the science behind the real human emotion called loyalty, and what anyone can do to receive its benefits.

The author of two upcoming books, The Loyalty Switch and Virtually Loyal, James has worked with every major industry, while advising and training organizations around the world ranging from Global 1000 giants to small, regional companies. As one of the most quoted and profiled authorities on loyalty in the traditional mainstream media, James has been profiled in The New York Times, The Wall Street Journal, Business Week, the BBC, and numerous other global and industry publications. He has taught at both Harvard and Penn State University and is a frequent guest on CNN, CNBC and FOX Business, which credits him as being “one of the best experts in the business."

Research shows that 83% of the time, people can effectively manage relationships and tasks. However, in those 17% moments – when interactions become more challenging and work becomes more difficult – people discover the hard truth of whether or not they are able to continue to operate at their full potential. This truth is at the heart of emotional intelligence and leadership.

Steve Gutzler is a dynamic speaker who engages audiences everywhere on leadership, emotional intelligence, and personal transformation. He has an exceptional ability to communicate clear leadership and business solutions with humor, clarity, and insight. Most importantly, Steve provides strategies on how to self-manage those 17% moments in business and life.

Through his programs, Steve inspires greatness for individuals at every level. He believes every keynote presentation should transform a life and inspire leadership, and he presents with passion and conviction.

His clients include Microsoft, Seattle Seahawks, LinkedIn, Pandora Radio, Starbucks, and Ritz Carlton. Steve is also an executive coach to many CEOs, business executives, and leading entrepreneurs.

Against all odds on a gridiron in South Bend, Indiana, Daniel "Rudy" Ruettiger in twenty-seven seconds, carved his name into history books as perhaps the most famous graduate of the University of Notre Dame. The son of an oil refinery worker and third of 14 children, Rudy rose from valleys of discouragement and despair to the pinnacles of success. Today, he is one of the most popular motivational speakers in the United States. It took years of fierce determination to overcome obstacles and criticisms, yet Rudy achieved his first dream - to attend Notre Dame and play football for the Fighting Irish. As fans cheered RU-DY, RU-DY, he sacked the quarterback in the last 27 seconds of the only play in the only game of his college football career. He is the only player in the school's history to be carried off the field on his teammates' shoulders. In 1993, TRISTAR Productions immortalized his life story with the blockbuster film, RUDY. Written and produced by Angelo Pizzo and David Anspaugh, the award-winning team who brought us HOOSIERS, the critically acclaimed RUDY received "Two Thumbs Up" from Siskel and Ebert and continues to inspire millions worldwide.

Today, a highly sought after motivational speaker, Rudy entertains international corporate audiences with a unique, passionate, and heartfelt style of communicating. He reaches school children, university students, and professional athletes with the same enthusiasm, portraying the human spirit that comes from his personal experiences of adversity and triumph. His captivating personality and powerful message of "YES I CAN" stays with his audiences forever. Rudy's opening remarks receive thunderous applause and standing ovations from audiences of 200 to 20,000 people who emotionally chant RU-DY, RU-DY!

Rudy has appeared on various high profile nationally televised talk shows and radio shows across the country, is featured in national magazine publications, and has been honored with the key to many cities in the United States with special proclamations for his inspiration, commitment, and human spirit. Rudy received an Honorary Doctorate Degree from Our Lady of Holy Cross College, the Distinguished American Award, A Proclamation from the Governor of Nevada granting an Official Rudy Award Day, was inducted into the Speakers Hall of Fame, and spoke at the White House during the presidencies of George W. Bush and Bill Clinton.

In addition to his motivational speaking, Rudy has co-authored several books, including: RUDY'S INSIGHTS FOR WINNING IN LIFE, RUDY'S LESSONS FOR YOUNG CHAMPIONS, RUDY & FRIENDS, THE RUDY IN YOU, and RUDY: MY STORY. He co-founded the RUDY FOUNDATION, whose mission is to strengthen communities by offering scholarships in education, sports, and the performing arts. The Rudy Foundation makes a positive impact by bringing people together. The Rudy Foundation develops and supports programs that positively impact the lives of children cognitively, emotionally, physically and spiritually. The RUDY AWARDS TM Program was created by the Rudy Ruettiger Foundation to recognize children who make an outstanding, exceptional effort to do their personal best everyday, overcome obstacles, set goals, stay on track to reach their Dreams and build the qualities of Character, Courage, Contribution, and Commitment into their lives everyday. The RUDY AWARDS TM is about a child's heart, will to change, and desire for self-improvement. Rudy has two awesome children; Jessica Noel Ruettiger and Daniel Joseph Ruettiger.

When famed high school basketball coach Ken Carter literally locked his undefeated, state play-off bound team out of the gym and forced them to hit the books and stop counting on athletic potential as the only ticket out of a tough, inner city life, he sent a powerful message. The film, Coach Carter, based on the lock-out and starring Samuel L. Jackson as the Coach, is just one more testimony to the strength of his convictions. At the podium, Coach Carter scores with hard-hitting advice about accountability, integrity, teamwork and leadership to succeed both on and off the basketball court.

A successful businessman when he accepted the head basketball coach position at Richmond High School (Richmond, CA) in 1997, Carter had a monumental task at hand. The students were failing academically at an alarming rate, and the athletic programs were in a pathetic state. Within two years, he had virtually single-handedly turned around the school, physically cleaning up (trash, graffiti, drug dealers), and also mentally cleaning house as well. A contract which each player and his parents signed spelled out crucial rules of conduct: treat others with respect; shun drugs and alcohol; sit in the front of class and participate; wear suit and tie on game day; and maintain a minimum of a 2.3 GPA. And when not all of the players lived up to these obligations, the play-off bound, undefeated Richmond Oilers (13-0) including Carter’s own son, Damien—were locked out of the gym and pulled from any basketball-related activities to learn how to “…rise as a team.” Academically solid players tutored weaker ones, and the whole team improved their GPAs. Most importantly, these inner city students ultimately returned not just to the court, but to a new standard of winning, one which transcended the hoop dreams of high school, to college educations and futures they might never have imagined for themselves.

In addition to coaching SlamBall’s champion team, The Rumble, Carter is owner/operator of Prime Time Publishing, Prime Time Sports, and is an author. He is also founder and chairman of the Coach Ken Carter Foundation, a non profit organization which develops, promotes and provides education, training and mentoring programs for minority youths. In 2002, he was selected to carry the Olympic torch for the San Francisco Bay Area/Richmond California.

In the past decade, Bill Capodagli has become the most sought after keynote speaker on the cultures of Disney and Pixar.

With over three decades of management consulting and corporate research expertise, Bill Capodagli co-authored The Disney Way: Harnessing the Management Secrets of Disney in Your Company. Fortune magazine cited The Disney Way as a “best business book” and “so useful, you may whistle while you work.” In 2016, McGraw-Hill released the 3rd edition of The Disney Way that includes exciting customer-focused organizations such as TYRA Beauty, Science Center of Iowa and Acts Retirement-Life Communities.

In 2010, Bill coauthored the definitive account of Pixar’s creative culture – Innovate the Pixar Way: Business Lessons from the World’s Most Creative Corporate Playground. Bill also coauthored the enormously popular The Disney Way Fieldbook: How to Implement Walt Disney's Vision of "Dream, Believe, Dare, Do" in Your Company.

Prior to co-founding Capodagli Jackson Consulting in 1993, Bill held managerial positions at the consulting firms of AT Kearney, and Ernst & Whinney (now Ernst and Young). Bill served on the Extended Services faculty of the University of Southern Indiana from 1991-1993 and presented The Disney Way principles to a vast client base. Bill holds degrees in economics and mathematics from Illinois State University.

Bill’s expertise in leadership, innovation and customer service has been the catalyst for transforming the cultures of numerous organizations.

Jay Rifenbary, a Saratoga Springs, NY resident, is president of Rifenbary Training & Development, and author of the International Best-Seller, “No Excuse! – Incorporating Core Values, Accountability and Balance into Your Life and Career”, awarded “Book of the Year” by the North American Book Dealers Exchange, His most recent releases include “True to Your Core – Common Sense Values for Living Life to its Fullest” & “Return To Your Core – Principles For a Purposeful and Respected Life”

Jay is a professional speaker, trainer and consultant; and for over 20 years has provided his expertise in the areas of core value personal & professional development, servant leadership, and communication training to organizations, associations and schools across North America, Europe and Asia.

Jay received his Bachelor of Science degree from the United States Military Academy at West Point, with a concentration in Nuclear Physics.

From being a former qualified Airborne/Ranger, Military Commander, Sales Professional, Corporate Manager and Entrepreneur, Jay brings a unique background of interpersonal skills and business experience to each of his training and speaking engagements.

Within his community, Jay has been a member of the Saratoga Springs City School District Board of Education, a member of the 19th Congressional District Service Academy Selection Committee, a member of the board of directors for Patriot Hills of NY, and a columnist for the Saratogian newspaper.

He and his wife, Noni, have two adult children Nicole 34 and Jared 30.

Jack Canfield, Best Selling Author of “Chicken Soup for the Soul”, said of “No Excuse!” that, Jay has given the world a most generous gift. Anyone who applies the “No Excuse!” philosophy can create the life they want and make a difference.